Privacy Policy – Skydiving Dubai

This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a booking, or contact us. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect We collect personal information only as necessary to provide you with our services, such as:
Personal Details: Name, phone number, email address, nationality, and date of birth.
Booking Details: Experience type, date/time of activity, and payment information.
Payment Information: Processed securely through third-party payment gateways (we do not store credit card details).
Communication Data: Any messages, inquiries, or feedback submitted through email, WhatsApp, or website forms.
Website Data: Device type, IP address, and browsing behavior (for analytics and security).

How We Use Your Information We use your information to:
Process bookings and payments.
Confirm reservations and send activity updates.
Provide customer support and respond to inquiries.
Improve our website, services, and user experience.
Send updates or promotional offers (only with your consent).
Comply with legal and safety requirements.

Data Protection & Security Your privacy and security are our top priorities. We implement strict measures to protect your information from unauthorized access, disclosure, or misuse:
All data is transmitted via SSL-encrypted connections.
Payment information is processed by trusted and certified payment gateways.
Access to customer data is restricted to authorized Skydiving Dubai staff only.

Cookies & Website Tracking Our website may use cookies and analytics tools (like Google Analytics) to:
Improve site performance and user experience.
Understand visitor behavior and enhance marketing effectiveness.
You can choose to disable cookies through your browser settings, though some features may not function properly.

Third-Party Services We may share limited information with trusted third-party partners for operational purposes, including:
Payment processing systems.
Marketing and advertising platforms (e.g., Google, Meta).
Booking or communication tools (e.g., WhatsApp Business).
All partners are required to follow strict data protection standards.

Data Retention We retain your personal information only as long as necessary to fulfill our services, comply with legal obligations, and maintain accurate records.

Your Rights You have the right to:
Access or request a copy of your personal data.
Request correction of inaccurate information.
Withdraw consent for marketing communications.
Request deletion of your personal information (subject to legal limitations).
To exercise these rights, please contact us using the details below.

Email, WhatsApp & Marketing Communications By providing your contact details, you consent to receiving booking updates and occasional promotional messages. You can unsubscribe anytime by replying STOP or requesting removal via email.

Policy Updates We may update this Privacy Policy periodically to reflect new laws, regulations, or improvements in our practices. Updates will be posted on this page with the latest revision date.